NitroPlanes (nitroplanes.com), is a major Consumer Electronics e-commerce site. NitroPlanes infrequently launches coupons for its customers, with 1.0 launched per month on average, so we recommend jumping on their coupons when available. Coupons from NitroPlanes expire quickly, with an average length of 2.0 days, so we recommend using their coupons promptly when available. NitroPlanes tends to offer smaller discounts with its coupons as compared to other brands, with an average discount of 22.4% (vs. 28.8% for other brands).
The site provides a 30-day return policy. If you are not happy with your order, you can return it within 30 days of purchase for an exchange or refund. The item must be in new and unused condition and it should be returned in its original packaging. Also, it must be returned together with an RMA number.
Shipping costs will not be refunded and you will be responsible for return shipping. Also, a 15% restocking fee will apply for all returns.
What are this site's shipping policies and costs? Which countries do they ship to?
The site ships internationally and the shipping processes are as follows:
Domestic orders via UPS Ground - 1-3 business days processing time. Delivery period varies.
Domestic part orders - 1-3 business days processing time. Delivery period varies.
All air packages (Next Day Air, 2nd Day Air and 3 Day Air) - 1 business day processing time
International orders - 1-2 business days processing time. Delivery period is 7 days - 1 month.
International part orders - 1-4 business days processing time. Delivery period varies.
Shipping charges will be calculated at checkout.
Does this site offer any warranties or guarantees?
Yes, this site offers a guarantee which is 30-day money back guarantee. If you are not happy with your order, you can return it within 30 days of purchase and the site will either issue you a refund or exchange. Make sure though to return the item in new, unused and in original condition, together with its original packaging.
Aside from this guarantee, the site also offers a low price guarantee. If you find a US site that is offering the same products as that of the products offered by NitroPlanes, but with a lower price, contact NitroPlanes and they will offer you the product for 5% less than their competitor's price. However, to take advantage of this guarantee, the product must be in-stock and it should be a whole item (not a part or an accessory).
Does this site have physical stores? Where are they located?
Unfortunately, this site does not physical stores, thus the need to buy from them online.
How can I reach customer service for this site? Does it offer a telephone number?
If you have any questions, you can reach the customer service of the site through the following ways:
By fax - send them a fax at 626 968 9830
By phone - call them at 626-968-9860 or at 626-606-5005.
By ticket - submit a ticket to them.
By chat - chat with them using their Live Chat feature.
They are available from Monday - Friday, 9am - 7pm PST.
Do they offer any help or introductory videos?
No introductory video is offered by the site, but they offer help.